Session co-authored by Kristine Shrauger, Department Head, Interlibrary Loan & Document Delivery Services at University of Central Florida, who was unable to attend the conference.
What do changeable aggregated database content, copyright restrictions on interlibrary loan, and the instructional needs of nursing faculty have in common? They’re all information related to journal articles that one of three University of Central Florida librarians understands well -- but the other two don’t even know what they don’t know. The three -- the Nursing Subject Liaison, the Head of Interlibrary Loan and Document Delivery, and the Electronic Resources Librarian -- realized that gaps in their knowledge was hampering their ability to resolve problems for their community’s benefit. Moreover, not knowing what the others didn’t know was causing the same discussions to occur repeatedly without resolution. Join a conversation between three colleagues from three departments who want to help each other gain a better, fuller understanding to enhance everyone’s effectiveness. And if you’re a publisher or vendor, we could sure use your voice in the conversation -- we know there’s a lot we don’t know from your side of the house, too.
