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Heidi Nance

University of Washington Libraries
Head, ILL & Document Delivery Services
Seattle, WA
Heidi Nance is the Head of Interlibrary Loan and Document Delivery Services at the University of Washington Libraries in Seattle, Washington. She received her Master's in Library and Information Science from the University of Washington iSchool and her BA in English literature from Seattle Pacific University. She co-authored Global Resource Sharing, published by Chandos Press in 2009. She currently serves as the Chair of the American Library Association (ALA) Reference and User Services (RUSA) Sharing and Transforming Access to Resources Section (STARS) Executive Committee. Heidi lives in Seattle with her husband, son, two misbehaving cats, and "Happy Turbo Hammy the Hamster." Her interests include assessment, workflow analysis, licensing, international ILL, planners (both digital and analog) and cheesecake. She can also make a mean pivot table.
Wednesday, November 7
 

7:00am EST

Registration Check-in Upper Lobby, Francis Marion Hotel

7:30am EST

8:30am EST

8:35am EST

9:15am EST

9:20am EST

9:30am EST

10:30am EST

11:30am EST

12:10pm EST

1:00pm EST

2:30pm EST

 
Thursday, November 8
 

8:35am EST

2:30pm EST

3:40pm EST

6:30pm EST

9:30pm EST

 
Friday, November 9
 

10:00am EST